Return & Exchange

Which items are returnable?
• Within 14 days after receipt of your shipment
• In original condition
• Unwashed and unworn
• In the original packaging

Which items are non-refundable?
• Gifts or promotional items

Is there any charge for return?
• The client is responsible for the return shipping charges, except if mistake
on your order from part of Rivieras or in case of defective product.
• Original shipping charges are non-refundable.
Each return shall be sent by registered post with acknowledgement of 
receipt or a tracking number and must clearly indicate “Returned Goods”
for the customs services. And must mentioned the annotation "NO CUSTOM VALUE".

Defective items 

• You may seek reimbursement or exchange for any defective product and
shall return the item(s) within 14 working days after receipt of the order.
• You will be fully reimbursed, including the return fees.

How do I return?
• Enter your order number and email address in the appropriate fields, then select
the Return option in the drop-down menu and mention the reason.
• Follow the screen instructions and select the items you want to return.
• You will get a confirmation by email with the shipping guidelines.

How do I exchange one or several items from my order? 
• In case of exchange, you also have 14 days working days after receipt 
of the order to return the item(s).
• Select the Exchange option in the drop-down menu and mention the reason. 
• You will get a confirmation email with shipping guidelines.

How soon will I get my refund?
• Once your return is received and inspected, we will send you an email to notify
that we have received your item. We will also notify you of the approval or
rejection of your refund.
• If you are approved, then your refund will be processed and a credit will
automatically be applied on the original method of payment, within 10 business days.

 
Still having questions? Email us at customerservice@rivieras.com with
your full name, order number and we will get back to you shortly.

 

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