Return & Exchange

*Please note that our processing times for return & exchange will take approximately two weeks from the reception of your return

 

Which items are returnable?
• Within 14 days after receipt of your shipment 
• In original condition
• Unwashed and unworn
• In the original packaging 

Which items are non-refundable?
• Gifts or promotional items 

Is there any charge for return?
• The client is responsible for the return shipping charges, except if mistake 
on your order from part of Rivieras or in case of defective product.
• Original shipping charges are non-refundable. 
 Each return shall be sent by registered post with acknowledgement of 
receipt or a tracking number and must clearly indicate “Returned Goods” 
for the customs services. 

And must mentioned the annotation "NO CUSTOM VALUE".

Defective items 
• You may seek reimbursement or exchange for any defective product and 
shall return the item(s) within 14 working days after receipt of the order. 
• You will be fully reimbursed, including the return fees.

How do I return?
• Enter your order number and email address used during the order in the appropriate fields, then select the Return option in the drop-down menu and mention the reason.
• Follow the screen instructions and select the items you want to return.
• At the end of the form you will need to print out the return label that was created and stick it on your return package.

How do I exchange one or several items from my order? 
• In case of exchange, you also have 14 days working days after receipt 
of the order to return the item(s).
• Select the Exchange option in the drop-down menu and mention the reason. 
• In the "Notes" section please write the model and the size you want in exchange. 

• At the end of the form you will need to print out the return label that was created and stick it on your return package.

How soon will I get my refund?
• Once your return is received and inspected, we will send you an email to notify 
that we have received your item. We will also notify you of the approval or 
rejection of your refund.
• If you are approved, then your refund will be processed and a credit will 
automatically be applied on the original method of payment, within 10 business days. 

  
Still having questions? Email us at customerservice@rivieras.com with 
your full name, order number and we will get back to you shortly.

 

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