Livraison

In which countries do you ship? 

How long will it take to receive my order?

How much will the shipping expenses cost?

In which countries do you ship? 

You will find the complete list of our countries of delivery in the Delivery section situated in the footer's main menu.

How long will it take to receive my order?

Please note that Colissimo and FedEx deliver only on working days before 1pm. Please make sure that someone is available to receive your parcel at your delivery address. 

The time of delivery starts on receipt of your tracking number. Usually, your parcel will be processed by our dispatch services on the same day (except on Saturday, Sunday and Bank Holidays). However, the time of processing may be extended to 72 hours in period of mass orders. Please be sure that we always do our best to send orders as soon as possible after validation.

How much will the shipping expenses cost?

The shipping expenses shall vary according to the destination of the parcel and the number of pairs purchased:
 
France & Monaco with Colissimo: free delivery for standard delivery within 2-3 working days. And from €5 for express delivery.
Europe E.U with FedEx: from €10 for express delivery within 1-3 working days. 
For overnight delivery, your order shall be completed before 12:00. (GMT+1).
Europe Non E.Ufrom €15 for express delivery within 1-3 working days. 
For overnight delivery, your order shall be completed before 12:00. (GMT+1).
North America with FedEx: from €10 for express delivery within 1-3 working days. 
For overnight delivery, your order has to be completed before 12:00. (GMT+1). 
Asia & Oceania with FedEx: from €15 for express delivery within 2-4 working days.
Middle East with FedEx: from €15 for express delivery within 2-4 working days.
Overseas with Colissimofrom €15 for express delivery within 2-4 working days.
Rest of the world with FedEx: from €20 for express delivery within 2-4 working days.
 
The exact amount of the shipping expenses will be communicated before completion of the order.

Produit

How Rivieras shoes are made?

How to clean Rivieras shoes?

How Rivieras shoes are made?

Rivieras shoes are manufactured by artisans who are the guarantee of a traditional hand-crafted savoir-faire. The use of natural fabrics, assembled by hand in our workshops, implies sometimes small differences from a pair to another. With great concern for authenticity, Rivieras has chosen to use traditional 50’s manufacturing practices. We are bringing the greatest care to quality control of our production, to make each pair of shoe the charm and the unicity of each pair of Rivieras. 

How to clean Rivieras shoes?

• Cotton mesh and cotton canvas models: we recommend to remove the leather insole from the shoes, then remove the dust with a soft brush. You can hand-wash your shoes with cool water or machine wash on delicate, max 30°. 
• Suede and leather models: we recommend the use of appropriate suede and leather protectors. 

Commande

How to order on your website? 

I am having difficulties with ordering, who can help me? 

How to cancel or modify my order? 

How long will it take to receive my order? 

How to follow my order's status? 

Where do I get my bill? 

What happens if my order does not correspond to what I bought? 

How to order on your website? 

• From the header main menu, you can shop Rivieras products by clicking on  Men or Women section for adult's model and Kid section for kid's model. 
• In those sections, many filters can help you to refine your search by color, size, material, etc. 
• You can also use the Search tool situated in the header menu to find a specific product.

I am having difficulties with ordering, who can help me? 

The easiest way to solve the problem is to get in touch with the customer service by email, by phone +33 9 50 23 57 03.

How to cancel or modify my order? 

• In that case, please contact us as soon as possible during the Rivieras customer service availabilities.  
• We cannot guarantee that we can still modify it, but we will do our best to do so. If your order includes mistakes (address, product reference or quantity), we shall also try to modify it before it is ready to be sent. If, unfortunately, we cannot modify your order, we will cancel it and you will be able to reorder. 
• In all cases, please note that once you have received your tracking number, we won’t be able to intervene, as it means that your order's delivery is already being processed. 

How long will it take to receive my order? 

• The time of delivery starts on receipt of your tracking number. Usually, your parcel will be processed by our dispatch services on the same day (except on Saturday, Sunday and Bank Holidays).  
• Please note that the time of processing may be extended to 72 hours in period of mass orders. Please be sure that we always do our best to send orders as soon as possible after validation.

How to follow my order's status? 

• The order's confirmation received by email means that your order is starting to be prepared. The shipping will also be confirmed in another email mentioning the tracking number. 
• Just click on "View my order" to follow the status or log into your account. 

Where do I get my bill? 

As soon as your payment is confirmed, you receive your receipt and your order's number by email. Your receipt is also sent with your order. 

What happens if my order does not correspond to what I bought? 

In this case, we'll do our best to correct the mistake as soon as possible. If you notice any mistake, please contact us as soon as possible during the Rivieras customer service availabilities. 

Retour & Échanges

Which items are returnable?

Which items are non-refundable?

Is there any charge for return?

Defective items

How do I return?

How do I exchange one or several items from my order? 

How soon will I get my refund?

 Can I return or exchange a product in a Rivieras store or point of sale?  

Having issues printing your return label?

Which items are returnable?

• Within 14 days after receipt of your shipment
• In original condition
• Unwashed and unworn
• In the original packaging 

Which items are non-refundable?

• Gifts or promotional items

Is there any charge for return?

• The client is responsible for the return shipping charges, except if mistake on your order from part of Rivieras or in case of defective product.
• Original shipping charges are non-refundable. 
• Each return shall be sent by registered post with acknowledgement of 
receipt or a tracking number and must clearly indicate “Returned Goods” 
for the customs services. 

Defective items

• You may seek reimbursement or exchange for any defective product and shall return the item(s) within 14 working days after receipt of the order
• You will be fully reimbursed, including the return fees. 

How do I return?

• Go the Return & Exchange section situated in the footer's main menu. Enter your order number and email address in the appropriate fields, then select the "Return" option in the drop-down menu and mention the reason. 
• Follow the screen instructions and select the items you want to return.
• You will get a confirmation by email with the shipping guidelines.

How do I exchange one or several items from my order? 

• In case of exchange, you also have 14 days working days after receipt of the order to return the item(s).
• Go the Return & Exchange section situated in the footer's main menu. Select the "Exchange" option in the drop-down menu and mention the reason. 
• You need to print out the return label a the end of the form

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify 
that we have received your item. We will also notify you of the approval or 
rejection of your refund.
• If you are approved, then your refund will be processed and a credit will 
automatically be applied on the original method of payment, within 10 business days.

 Can I return or exchange a product in a Rivieras store or point of sale?  

Unfortunately, this is not possible, you need to use the dedicated online form to exchange or return a product bought on the Rivieras website. 

Having issues printing your return label?

Please send your shoes back at the following address (return is on customer charge) and please add a copy of your invoice in your package and precise if you want an exchange or a refund.

Rivieras Leisure Shoes
108 rue de la Folie-Méricourt
75011, Paris 



Still having questions? Email us at customerservice@rivieras.com with 
your full name, order number and we will get back to you shortly. 

Paiement

Which payment methods do you accept? 

Is it safe to buy online? 

 In which currency will I be charged? 

Do I have to pay custom duties or import taxes? 

My payment has been refused, how can you help me? 

Which payment methods do you accept? 

We accept Paypal and credit cards: Visa, Mastercard and American Express. 

Is it safe to buy online? 

• We use two major means of payment among the most secure, Paypal and credit cards. You will find extensive information about these processes in the Secure Payment section in the footer's main menu.  
• Please be aware that, for your first order, we shall check your identity in order to ensure the validity of your credit card. According to your banking establishment, other verifications may be required. Please refer to our CGV 
• Please note that the credit cart used for your transactions must have been delivered in the same country as the order is made.

 In which currency will I be charged? 

• The final price is always determined and invoiced in Euro. All prices listed in foreign currencies are calculated according to the current exchange rate, and are approximate and purely indicative.  
• These prices shall only give you an idea of the final price in the currency of your country, and are subject to potential additional fees, for example bank charges.

Do I have to pay custom duties or import taxes? 

• For deliveries to France, Monaco and the countries of the European Union, the final price includes VAT and orders are exempt from customs and import duties. • For countries outside the European Union, charges will probably have to be paid by the recipient of the order. Please note that Rivieras has no control over these charges and is unable to itemize the cost, as customs rules vary from country to country. We recommend that you contact the customs services of your country in order to assess the cost and avoid any unpleasant surprises that you did not anticipate upon receipt of your order.

• In the event of your refusal to pay any customs and import duties, please be aware that we will not refund your order. You must therefore inform yourself before any order if you do not reside within the European Union.

My payment has been refused, how can you help me? 

Please get in touch with the customer service by email.

Rivieras Customer Service

Phone number : 33 9 50 23 57 03
Email Adress: customerservice@rivieras.com

Customer Service Hours :
Monday-Friday
10 a.m - 1 p.m / 2 - 6 p.m

For emails and product return
from our E-Shop:

Rivieras Leisure Shoes
108 rue de la Folie Méricourt
75011 Paris, France